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4 Tips to Keep Your Clients Satisfied After a New Landscape Installation

As a landscape contractor or designer, your work doesn't end when the plant goes into the ground – it's just the beginning. And while the initial planting may be the simplest task, the true challenge lies in ensuring the plant thrives in its new environment.

After installation, the responsibilities like watering the plants may shift to the client. Providing them with the necessary landscape knowledge is essential for their success in maintaining your design. By arming them with the right tools and guidance, you ensure the continued beauty and health of the landscape.

Here are the top four tips that you should use to keep your clients satisfied after a new landscape installation. 

1. Leave Detailed Watering Instructions
Watering is the lifeblood of any landscape, and providing clear instructions is crucial for plant health. Tailor your watering guidelines to suit your client's specific needs and environment. Here's what to include:
  • Frequency: Specify how often the plants should be watered, taking into account factors such as soil type, weather conditions, and plant species.
  • Local Climate Considerations: Educate clients about the impact of local climate on watering needs. Discuss seasonal variations and how to adjust watering routines accordingly.
  • Best Watering Techniques: Explain the importance of best watering practices like watering directly at the base of the plants to ensure proper absorption. Emphasize the avoidance of overhead watering, which can lead to issues like leaf burn, especially in certain climates.
  • Address Irrigation Systems: Recommend suitable irrigation systems based on the size and layout of the landscape. Provide guidance on drip irrigation, soaker hoses, or sprinkler systems, highlighting their respective benefits and usage scenarios.
  • Plant-Specific Recommendations: Different plants have varying water requirements. Offer insights into the watering needs of different plant types, including annuals, perennials, shrubs, trees, and groundcovers. Explain how these requirements may vary and how to adapt watering practices accordingly.
  • Timing: Discuss the best times of day to water, such as early morning or late evening, to minimize water loss due to evaporation and ensure optimal absorption by the plants.
2. Schedule Follow-Up Consultations
Maintaining an open line of communication is crucial for ensuring the long-term health of your client's landscape. Schedule follow-up consultations to touch base on the progress of the newly installed plants. This proactive approach demonstrates your commitment to their satisfaction and allows you to address any concerns or questions they may have. 

A quick email or phone call goes a long way in fostering a positive client relationship. Use these interactions to reinforce proper watering practices and provide additional guidance if needed. By offering ongoing support, you position yourself as a trusted advisor in their landscape journey.
3. Educate Clients on Seasonal Care
As a landscape professional, your commitment to your clients doesn't end with the completion of their project. Ensuring the long-term health and vibrancy of their landscapes is essential. While initial care instructions are crucial, there are also strategic, long-term approaches you can employ to guarantee ongoing success.

One of the most effective ways to support your clients is by educating them on the importance of seasonal care. This includes providing detailed instructions for immediate post-installation care and offering guidance on how to nurture their landscape through changing seasons. Stop to consider your company's services and use this as a time to get your clients to sign up for these services. Some services that are helpful post-landscape installation are:
  • Additional trimmings or prunings
  • Fertilization treatments
  • Additional watering applications
  • Mulch applications
  • Topsoil applications
  • Weed control
  • Seasonal clean-ups 
  • Soil testing 
By encouraging your clients to invest in these post-installation services, you're demonstrating your commitment to their satisfaction and the continued success of their outdoor spaces.
4. Recommend Plant Health Care Programs
Plant healthcare programs are integral to ensuring the long-term success of a landscape project. Many plants, once settled into their new environment, can become susceptible to various stresses, including extreme weather conditions, pests, and diseases. A comprehensive plant healthcare program can effectively mitigate these risks, ensuring that your clients' landscapes remain vibrant and thriving.
MNI Direct: Your Partner in Plant Materials
Simplify your landscaping projects with MNI Direct, your ally in plant material sourcing and installation. Our range of high-quality plants is available at all our locations, coupled with exclusive contractor pricing to enhance your project's efficiency.

Experience the convenience of our delivery services, ensuring that your plants reach your client's site in optimal condition.

Specializing in a diverse selection of vibrant and robust plant materials, MNI Direct is committed to offering the best. Each plant is meticulously cultivated to meet the highest standards. Partner with us and bring a notable difference to your and your clients' landscapes!
4 Tips to Keep Your Clients Satisfied After a New Landscape Installation

As a landscape contractor or designer, your work doesn't end when the plant goes into the ground – it's just the beginning. And while the initial planting may be the simplest task, the true challenge lies in ensuring the plant thrives in its new environment.

After installation, the responsibilities like watering the plants may shift to the client. Providing them with the necessary landscape knowledge is essential for their success in maintaining your design. By arming them with the right tools and guidance, you ensure the continued beauty and health of the landscape.

Here are the top four tips that you should use to keep your clients satisfied after a new landscape installation. 

1. Leave Detailed Watering Instructions
Watering is the lifeblood of any landscape, and providing clear instructions is crucial for plant health. Tailor your watering guidelines to suit your client's specific needs and environment. Here's what to include:
  • Frequency: Specify how often the plants should be watered, taking into account factors such as soil type, weather conditions, and plant species.
  • Local Climate Considerations: Educate clients about the impact of local climate on watering needs. Discuss seasonal variations and how to adjust watering routines accordingly.
  • Best Watering Techniques: Explain the importance of best watering practices like watering directly at the base of the plants to ensure proper absorption. Emphasize the avoidance of overhead watering, which can lead to issues like leaf burn, especially in certain climates.
  • Address Irrigation Systems: Recommend suitable irrigation systems based on the size and layout of the landscape. Provide guidance on drip irrigation, soaker hoses, or sprinkler systems, highlighting their respective benefits and usage scenarios.
  • Plant-Specific Recommendations: Different plants have varying water requirements. Offer insights into the watering needs of different plant types, including annuals, perennials, shrubs, trees, and groundcovers. Explain how these requirements may vary and how to adapt watering practices accordingly.
  • Timing: Discuss the best times of day to water, such as early morning or late evening, to minimize water loss due to evaporation and ensure optimal absorption by the plants.
2. Schedule Follow-Up Consultations
Maintaining an open line of communication is crucial for ensuring the long-term health of your client's landscape. Schedule follow-up consultations to touch base on the progress of the newly installed plants. This proactive approach demonstrates your commitment to their satisfaction and allows you to address any concerns or questions they may have. 

A quick email or phone call goes a long way in fostering a positive client relationship. Use these interactions to reinforce proper watering practices and provide additional guidance if needed. By offering ongoing support, you position yourself as a trusted advisor in their landscape journey.
3. Educate Clients on Seasonal Care
As a landscape professional, your commitment to your clients doesn't end with the completion of their project. Ensuring the long-term health and vibrancy of their landscapes is essential. While initial care instructions are crucial, there are also strategic, long-term approaches you can employ to guarantee ongoing success.

One of the most effective ways to support your clients is by educating them on the importance of seasonal care. This includes providing detailed instructions for immediate post-installation care and offering guidance on how to nurture their landscape through changing seasons. Stop to consider your company's services and use this as a time to get your clients to sign up for these services. Some services that are helpful post-landscape installation are:
  • Additional trimmings or prunings
  • Fertilization treatments
  • Additional watering applications
  • Mulch applications
  • Topsoil applications
  • Weed control
  • Seasonal clean-ups 
  • Soil testing 
By encouraging your clients to invest in these post-installation services, you're demonstrating your commitment to their satisfaction and the continued success of their outdoor spaces.
4. Recommend Plant Health Care Programs
Plant healthcare programs are integral to ensuring the long-term success of a landscape project. Many plants, once settled into their new environment, can become susceptible to various stresses, including extreme weather conditions, pests, and diseases. A comprehensive plant healthcare program can effectively mitigate these risks, ensuring that your clients' landscapes remain vibrant and thriving.
MNI Direct: Your Partner in Plant Materials
Simplify your landscaping projects with MNI Direct, your ally in plant material sourcing and installation. Our range of high-quality plants is available at all our locations, coupled with exclusive contractor pricing to enhance your project's efficiency.

Experience the convenience of our delivery services, ensuring that your plants reach your client's site in optimal condition.

Specializing in a diverse selection of vibrant and robust plant materials, MNI Direct is committed to offering the best. Each plant is meticulously cultivated to meet the highest standards. Partner with us and bring a notable difference to your and your clients' landscapes!